Support Programs
Support Plans
Thinstall has 3 Support Programs available: Standard, Extended, and Premium. Thinstall support is required and additional with the initial license purchase and then optionally paid annually for each following year. Please contact Thinstall Sales for current pricing of each Support Program.
Yearly Support and Maintenance Programs
required for first year
Standard |
|
|---|---|
| Annual | 18% |
| Upgrades | Included |
| Incidents included | 3 |
| Type of support | online |
| Response time | < 48 hours |
| Additional incidents | $300 |
VMware Project North Star Beta (Thinstall)
Project North Star Beta Customers – we are expecting many beta users in our program and want to ensure we collect all your valuable feedback on the beta. Please submit your feedback by using our VMware Project North Star Beta (Thinstall) Forum -the Thinstall support site is reserved only for current Thinstall customers . As with other VMware beta programs, the VMware Project North Star Beta (Thinstall) is open to the public and not supported by VMware.